Growth & Operations · Customer Portal & Mobile Apps

Fewer calls to the office, happier subscribers

Subscribers check their balance, pay and open tickets from their phone, while collectors and technicians work from their own app in the field.

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  • Self
    Service for subscribers
  • PWA
    Android, iOS and web
  • Tracked
    Every support ticket
The Problem

Sound familiar?

What we kept seeing at ISPs before they moved this part of the business to Zapify Billing.

The phone never stops
“What’s my due?” and “When does it expire?” fill the whole day.
Complaints get lost
Issues arrive by call, SMS and Facebook, and nobody knows who owns them.
Field staff out of the loop
Collectors and technicians call the office to look up every client.
How It Works

Up and running in three steps

  1. 01
    Open the self-care portal
    Clients log in on your domain to see package, dues, expiry and invoices.
  2. 02
    Let them pay and report
    Online recharge and ticket submission, straight from their phone.
  3. 03
    Equip your team
    Staff apps for collections, client lookup and on-site ticket updates.
What's Included

Everything behind Customer Portal & Mobile Apps

Available now Coming soon
Client Portal
6/6 live
Client Login
Secure portal access for subscribers (rolling out gradually).
View Balance & Expiry
Clients see package, due amount, and expiry date online.
Download Invoices
Subscribers download PDF bills and payment receipts anytime.
Online Payment History
Full statement of recharges and collections in the portal.
Online Recharge
Pay via bKash/Nagad and extend service without calling the office.
Open Support Tickets
Clients submit and track complaints from their phone.
Mobile Apps
5/8 live
Android Staff App (PWA)
Collections, client lookup, and ticket updates with progressive web apps.
iOS Staff App (PWA)
Same power on iPhone for collectors and support staff with progressive web apps.
Android Client App (PWA)
Subscribers check balance, pay dues, and open tickets with progressive web apps.
iOS Client App (PWA)
App Store release for customer self-service with progressive web apps.
Web Client App (PWA)
Full billing operations from any web browser with progressive web apps.
Mobile Staff App
Coming soon
Collections, client lookup, and ticket updates with mobile native apps.
Mobile Client App
Coming soon
Subscribers check balance, pay dues, and open tickets with mobile native apps.
Push Notifications
Coming soon
Reminders and ticket replies on lock screen with mobile native apps.
Support & Operations
6/6 live
Support Ticket Desk
Create, assign, and resolve complaints with full message history.
Ticket Categories
Organize issues by type — billing, network, installation, and more.
Client-Linked Tickets
Open tickets directly from a subscriber profile.
Organization Onboarding
Guided setup for company profile, branch, and first server.
POP Reseller Tickets
Separate queues for POP and bandwidth reseller partners.
Field Technician App
Mobile app for installs, closures, and on-site ticket updates.
Works Well With

Related solutions

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See Customer Portal & Mobile Apps on your own data

Book a free walkthrough and we'll show how Zapify Billing handles this for an ISP like yours.

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